Customer support automation
Stop answering the same customer questions every day
Automate customer support across order status, product specs, and B2B inquiries. Built for SMEs in manufacturing, logistics, and wholesale running SAP, Dynamics 365, Business Central, or Infor.
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companies that trust lleverage
Your support inbox floods with the same B2B questions every day. Where is my order, what are the dimensions, when does it ship, is this part compatible. Your team searches your ERP, hunts through thousands of SKU specs, and waits days for supplier responses while customers grow impatient. Customer support automation is what closes that gap.
Answer order status questions instantly
Customers ask 'where is my PO #12345' at every hour of the day. Lleverage validates the customer, queries your ERP for live order status, returns the carrier tracking link, and explains the delivery ETA in plain language. Your team handles real issues, not lookups.
Resolve product spec questions in seconds
Dimensions, technical drawings, compatibility, certifications, lead times. Lleverage searches your full product catalog and supporting documentation, returns the exact answer with a citation back to the source page, and flags any gap for your product team to close.
Captures customer orders from email, EDI 850, scans, and portal exports
Matches lines to your item master, customer contracts, and capacity windows
Flags unknown customers, capacity gaps, missing references, and duplicate entries
Works across formats: email, PDF, Excel, EDI 850, customer portals, and scans
Route by channel, not by guess
Website widget for browsing customers, WhatsApp for mobile B2B contacts, an internal tool for your support team. Same knowledge base, three different surfaces, all backed by your live ERP and product documentation. Each channel keeps its own tone.
Average ticket response: hours to days
Under 30 seconds
Uses your live ERP order data and full product catalog
Gets more accurate as your team confirms answers
Connects to your ERP (SAP, Dynamics 365, Business Central, Infor) and helpdesk
Escalate to humans with full context
When Lleverage is uncertain or the question is complex, it routes the conversation to your team with the customer's full history, the question asked, and any partial answer it found. Your agent picks up where the bot left off. No re-explaining, no lost context.
We've been around for 130 years, but heritage doesn't keep you ahead - you have to keep improving and driving operational excellence. That's why we chose Lleverage to provide AI driven solutions around Customer Support, Accounts Receivable, and Invoice Processing. The results speak for themselves and I'd recommend them to anyone.
Jeremy Parsser
Kisch
companies that trust lleverage
Implementation timeline
Live in four weeks on your highest-volume channel
Pick your most repetitive support pain, often order status or product spec lookups. Lleverage automates that first, measures ticket deflection, then expands to other channels and topics.
Week 1
Connect order system and upload catalogs
Connect Lleverage to your ERP, helpdesk, and product documentation. Audit the questions your team answers most often, order status, dimensions, lead times, certifications, customer-specific pricing.
Week 2
Test with real questions
Run Lleverage in test mode against your real support inbox. Your team reviews proposed answers, refines tone and routing rules, and validates accuracy on past tickets before any customer sees a live response.
Week 4
Live across web, WhatsApp, and internal tool
Switch on the channels and topics your team has approved. Repetitive tickets drop by 80 percent. Customers get answers in seconds. Your support team focuses on relationships and complex issues.
Why Lleverage
Customer support automation, made secure
Built for support, operations, and IT teams that need 24/7 customer responsiveness without giving up control over what the bot says or who sees what data.
A dedicated Solution Engineer for your project
White-glove onboarding and premium support for enterprise customers. A complete deployment with continuous support to keep your customer support automation in production.
Zero data retention on the LLM layer
Your customer conversations and ERP order data are processed in real time and immediately purged from external providers. No persistent storage, no logging, no model training on your data.
Enterprise SSO and SCIM provisioning
SAML SSO and SCIM provisioning let your teams sign in with corporate credentials, with centralized access control and security policies.
Enterprise-grade security and compliance
SOC 2 Type II audited, ISO 27001 certified, and GDPR compliant with EU regional residency. Full audit trail for every customer conversation.
FAQs
Everything you want to know about customer support automation
Will the chatbot give wrong information?
Lleverage only answers from your uploaded catalogs, your live ERP order data, and your approved FAQs. When unsure, it escalates to a human with full context rather than guessing. For technical specs, every answer cites the exact page or document so customers and your team can verify.
How do we maintain control over what the bot says?
You manage tone, FAQs, business rules, and escalation thresholds directly in Lleverage. Test changes against past tickets before publishing. Roll back instantly if something is off. Every conversation is logged for review and continuous tuning.
What about complex customer issues?
Lleverage handles the routine 80 percent: order status, product dimensions, lead times, basic FAQs. Complex issues route to your team with the full conversation context, so agents start informed instead of asking the customer to repeat themselves.
Do we need different bots for website, WhatsApp, and internal use?
One knowledge base, three personalities. The website widget can be conversational and brand-led. WhatsApp can be direct and quick. The internal tool for your support team can be purely functional. Each channel pulls from the same product, order, and FAQ data.
How quickly do customers adopt this?
B2B customers adopt fast when the channel meets them where they already are. Website chat and WhatsApp see immediate uptake because customers prefer instant answers over phone tag or waiting days on email. Adoption deepens as customers learn that the bot returns accurate, ERP-backed answers in seconds and routes to a human the moment it cannot.