Built onto the systems you already run

The agent works inside the systems you have. It reads what it needs, writes back through their own rules, and reaches the ones that were never built to be connected.

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What you get

No migration project

Your ERP stays the system of record. Nothing is copied into a second database to go stale there.

The whole desk, not one app

Mail, chat, files and the service desk, with the same permissions your team already has.

The awkward systems too

The on-prem database, the AS/400 in the corner, the portal with a login and no other way in.

Your ERP stays the system of record

Nothing is migrated and nothing is copied into a second database. The agent reads from the systems that already hold the record, and writes the work back into them.

No migration, no data lakeThe record stays where it has always been, and the work is written back into it.
Written the way a person wouldThe agent fills the same fields your team fills, and the system checks them the same way.
RemovableTurn it off and your systems are exactly as they were the day before.
The systems your team has open all day

Work does not only live in the ERP. It arrives in a mailbox, gets settled in a chat and ends up in a document, and the agent is in all of those too.

Mail, chat and filesOutlook, Gmail, Teams, Slack, SharePoint and Drive, with the same permissions your team has.
The service deskSalesforce, HubSpot, Zendesk and ServiceNow. Tickets read, updated and escalated in place.
One thread, not sixWhat the agent learns in the inbox it knows in the chat and in the ERP.
OutlookOrders inbox

14 orders read this morning, 3 replies sent

Teams#orders

2 questions answered, 1 approval asked

SharePointContracts

Contract C-2291 opened for the price check

ZendeskService desk

Ticket 4471 updated and escalated in place

One thread. What it read in the inbox it knows in the chat and in the ERP.
On-prem, older, and the ones with no API

The systems that stop most automation projects are the ones our engineers connect during delivery, not the ones we ask you to replace first.

Behind your firewallThe database on your own server and the AS/400 in the corner, reached without opening either one to the internet.
No API at allWhere there is nothing to call, the agent works the screen. It is given the access a person has, and nothing beyond it.
Files, EDI and portalsThe nightly CSV on a share, the XML your customer insists on, the supplier portal with a login and no other way in.
Ways inNo system opened to the internet
IBM AS/400Reads the green screen, keys the fields a person keysScreen
Warehouse databaseOn your own server, behind the firewallSQL · on-prem
Supplier portalA login and no other way inBrowser
Nightly exportCSV on a share at 02:00, the XML your customer insists onFiles · EDI
Given the access a person has, and nothing beyond it

Our engineers set it up with you.

Forward deployed engineers work alongside your team, so work comes off the desk in the first weeks rather than at the end of a project.

The FDE model Forward deployed engineers, with you for the first queue and for every one after.

They work inside your operation. They build the first queue with your team, set the confidence line together, and stay on as your business changes and the next queues come. Not a licence and a manual. A team that knows your floor.

If you preferSame platform Self-served Your own team builds on the same platform.

Triggers, checks and the log are yours to configure. Our documentation and support sit behind your team, and an engineer is a call away whenever you want one.

Talk to us about either ↗

The rest of the platform.

↗ Element 01AgentsA colleague that takes a job off the desk, start to finish. ↗ Element 02AutomationThe routine volume runs in the background all day. ↗ Element 03IntelligenceEvery correction becomes knowledge your company owns. ↗ Element 04ControlApprovals, permissions and a full audit trail, set by you.

Give your back office an AI workforce.

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