A company brain that gets smarter over time

Every order, exception and correction is captured as knowledge your company owns. It compounds with every run, it is held on your side, and it does not walk out of the door when somebody leaves.

Invalid work email
What you get

It gets better every week

Every correction your team makes is captured, so the same thing is not explained twice.

The knowledge stays yours

Held on your side, exportable, and never used to train anyone else’s model.

It does not leave with people

What your team knows about customers, parts and exceptions is finally all in one place, accessible to everyone in the team.

The knowledge is yours, not the model’s

What your company learns about its own customers, parts and exceptions is an asset. It is stored on your side, readable, and exportable the day you ask.

Held on your sideNot folded into a shared model and never used to train anyone else’s.
Readable by a personWritten as facts and rules you can open and argue with, not as weights.
Yours to takeExportable in full. Leaving is a decision, not a hostage negotiation.
SSanne BakkerOrder desk

TechniVorm put -X after every bearing code. It is the same part.

Rule19 May Strip the -X suffix on TechniVorm bearing codes before matching. Applies to 41 articles
MMarloes de VriesFinance lead

Dekker’s delivery notes come as photos from the dock. That is normal for them.

Fact12 May Dekker delivery notes arrive as phone photos. Read as they come. No re-scan asked for since
Three layers, not one pile

Not everything a company knows has the same shelf life. A curated policy and yesterday’s email should not be trusted the same way, so they are not stored the same way.

Knowledge, settledCurated articles, skills and rules. The things you would put in a handbook.
Memory, distilledFacts, preferences and rules of thumb, learned from how the work actually went.
Context, of the momentPast sessions and ingested files. Raw, recent, and weighted as such.
03KnowledgeSettled
02MemoryDistilled
01ContextOf the moment
Corrections are the training

Nobody sits down to write the knowledge base. It is built out of the edits your team was going to make anyway.

An edit is a lessonFixing one order teaches it that customer, that part and that exception.
It generalises carefullyOne correction proposes a rule. A person confirms before it becomes one.
Every agent gets itLearned on the order desk, known by the one matching invoices.
Three corrections · one rule3 of 3
  1. S

    Sanne fixed 6205-2RS-X → 6205-2RS on PO‑4473

  2. T

    Tom made the same fix on PO‑4490

  3. S

    Sanne again, on PO‑4512

Proposed ruleAwaiting Marloes

TechniVorm add an -X suffix to bearing codes. Strip it before matching the article.

A data owner confirms before it applies · approve, edit or reject
Transparent knowledge, not a black box

Knowledge you cannot inspect is knowledge you cannot trust. Every answer can be traced back to the thing that taught it.

01Sourced answersWhich article, which past order, which correction it is leaning on.
02Editable by your teamA wrong rule is opened and fixed, not retrained around.
03Scoped to who may see itPricing knowledge does not reach an agent answering the public.
04Nothing learned in secretEvery fact carries the run it came from and the day it was learned.
Why part 6205-2RS at EUR 4.10?Contract price, matched after stripping the supplier’s -X suffix.
CorrectionPO-44736 May · Sanne
ContractC-2291, line 4valid to 31 Dec
Master dataArticle in SAPchanged 12 Apr

Our engineers set it up with you.

Forward deployed engineers work alongside your team, so work comes off the desk in the first weeks rather than at the end of a project.

The FDE model Forward deployed engineers, with you for the first queue and for every one after.

They work inside your operation. They build the first queue with your team, set the confidence line together, and stay on as your business changes and the next queues come. Not a licence and a manual. A team that knows your floor.

If you preferSame platform Self-served Your own team builds on the same platform.

Triggers, checks and the log are yours to configure. Our documentation and support sit behind your team, and an engineer is a call away whenever you want one.

Talk to us about either ↗

The rest of the platform.

↗ Element 01AgentsA colleague that takes a job off the desk, start to finish. ↗ Element 02AutomationThe routine volume runs in the background all day. ↗ Element 04ControlApprovals, permissions and a full audit trail, set by you. ↗ Element 05IntegrationsBuilt onto SAP, Business Central, Exact and the tools around them.

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