AI shipping documents
and customer support
Papers drawn from the order, a carrier booked and watched to the door, and the customer answered before they have to ask twice.
What does AI shipping and support automation do?
An AI agent draws packing lists, CMRs, certificates of origin and customs papers straight off the order, books the right carrier and follows track and trace to the door. It answers where-is-my-order questions from the live record in seconds, in email, Teams or your portal. Complaints, claims and money always reach a person.
Export docs
Packing lists, CMRs, certificates of origin and customs paperwork drawn straight off the order. Every document says the same thing as the others, which is where most of them go wrong.
Carrier booking
The right carrier for the lane, the pallet and the delivery window, booked on their system and then watched. Track and trace is followed until somebody signs for it.
Customer support
“Where is my order” answered from the live record in seconds, in email, Teams or the portal. The ones that need a person still reach a person, with the context already gathered.
Customers know before they think to ask.
Shipments leave with papers that agree, carriers are booked and followed, and the where-is-my-order question is answered in seconds at any hour. Your team keeps the conversations that need a person.
Learn moreAlready taking work off the service desk.
All customer stories↗
A shipment leaving, and the question it answers.
The papers come off the order, a carrier is booked, and a tracking number comes back. Then a customer asks where their order is, at 21:40 on a Sunday. Nobody is in.
Shared inbox
You decide which questions need a person
Every kind of question has a setting. Routine ones are answered from the live record in the customer’s channel, and anything sensitive goes to your team with the thread already open.
Our engineers set it up with you.
It takes on more of the service desk as it learns.
Forward deployed engineers put the first questions live with your service team, so the replies come off the desk in the first weeks rather than at the end of a project. From there it automates gradually: every correction teaches it your answers and your tone, and fewer replies need a person to look.
They work inside your operation. They read your past threads with your service team, set the confidence line together, and stay on as customers and carriers change. Not a licence and a manual. A team that knows your customers.
The inboxes, the topics it may answer, the checks and the log are yours to configure. Our documentation and support sit behind your team, and an engineer is a call away whenever you want one.
Talk to us about either ↗
“Nobody can memorize every manual from every manufacturer. When a customer calls with a machine problem, the quality of the answer depends on who picks up the phone and what they happen to remember.”
Questions about AI shipping and support.
Which shipping documents can it prepare?
Packing lists, CMRs, certificates of origin and customs paperwork, drawn straight from the order in your ERP. Because every document comes from the same record, they all say the same thing as each other, which is exactly where most shipping paperwork goes wrong and where shipments get held at the border.
Which customer questions does it answer on its own?
You choose the topics. Order status, paperwork and delivery changes are answered from the live record, in the customer's own channel and language, at any hour. Complaints, claims and anything about money always reach your team with the thread already open. At J. Kisch & Zonen, AI now handles most recurring customer questions.
How are carriers booked and followed?
The agent picks the right carrier for the lane, the pallet and the delivery window, books it on the carrier's own system and follows track and trace until somebody signs for the delivery. The tracking number comes back into the order, so the answer to a where-is-my-order question is always current.
Which channels and systems does it work in?
It answers in email, Microsoft Teams and your customer portal, and reads orders, stock and shipments from the ERP you already run, such as SAP, Microsoft Dynamics 365 Business Central, Exact, AFAS or Infor. Nothing is migrated into a new system, and every reply the agent sends is logged with the record it came from.
How long does it take to go live?
Forward deployed engineers read your past threads with your service team and put the first questions live with them, so replies come off the desk in the first weeks rather than at the end of a project. Every correction teaches it your answers and your tone, and fewer replies need a person.
The rest of the back office.
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Quote to orderQuote & SellQuotes drafted, orders entered and confirmed the moment they land.
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Purchase to paySource & ProcureInvoices, POs and confirmations, posted where they belong.
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Forecast to producePlan & ProduceThe plan reshuffled when reality changes.
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AP & ARPay & CollectInvoices matched, real variances flagged, the rest untouched.
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Master dataGovern & EnableMaster data kept clean and in sync across every system.