Solutions · Deliver & Support

Every shipment tracked. Every question answered.

Shipments are booked, documented and followed end to end. Customers get answers with full order context, in whatever channel they ask.

Support agent Handling customer email
Shared inbox
BD
Bram Dekker Koninklijke Dekker · Procurement
Outlook09:41
Where is order SO-5012?
Hi, can you tell me where order SO-5012 is? We were expecting delivery this week. Thanks, Bram
Support agent Reply to Bram Dekker
Order status · SO-5012
Pulling order status from Exact Online
Exact
Order SO-5012 Exact Online
Shipped DHL · ETA 12 Jun
Hi Bram, your order SO-5012 shipped yesterday with DHL (3SABCD1234567) and is on track to arrive 12 June. I will keep an eye on it and let you know if anything changes.
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80% of support questions resolved by the agent, with live order context from your systems.
What runs here

Delivery and support, end to end.

From the booked shipment to the delivered order to the answered question. Three processes carry it.

Every shipment

Export docs

Customs and shipping documents drafted from the order, complete and consistent.

Background

Carrier booking

Shipments booked with the right carrier, track and trace followed until delivered.

80% AI resolution

Customer support

Questions answered with live order context, in email, Teams or your portal.

Customer proof
“Customer support gets a lot of questions every day, but 80% of the questions are just the same.”
KischJeremy ParsserKisch
Read the Kisch story
How it lands

Supervised first. Autonomous when it earns it.

01
An agent starts on one process.

It does the work in the foreground, with your team watching every step.

02
Corrections teach it your rules.

Formats, exceptions and customer preferences land in the company brain and stay there.

03
It earns autonomy.

The work moves to the background and surfaces exceptions only. You approve what matters.

The platform

Runs on the five platform elements.

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