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Itility

Itility is a digital engineering company with a strong global presence (350+ experts worldwide). We specialize in turning emerging technologies like AI, data, and cloud into practical, scalable solutions that deliver measurable business value. Together with our customers, including leading European high-tech and industrial organizations, we design and build digital solutions that optimize and automate core business processes. Our approach is pragmatic and outcome-driven, combining deep domain expertise with a strong focus on rapid value realization and adoption.

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Contact: pim.van.eersel@itility.nl

Vertical focus

We design and build digital solutions (leveraging our capabilities within AI, data, software engineering, and cloud across a focused set of industries where we combine strong technical expertise with deep domain understanding. Our primary verticals include:

  • High-tech manufacturing (incl. semiconductor industry): optimizing production processes, quality control, and operational efficiency through digital platforms and data-driven and automated solutions (control systems).

  • Retail: supporting complex migrations and improvement programs with software development, automation, and delivery.

  • Energy: accelerating the energy transition through digitalization, predictive insights, and optimization of assets and operations.

  • Healthcare: improving operational workflows, data utilization, and decision-making in regulated and data-sensitive environments.

Offering

Itility helps organizations to fully leverage platforms like Lleverage by bridging the gap between business needs and AI-driven execution. We help identify, design, and implement high-impact AI use cases centered around intelligent workflows and autonomous agents. Our services span from AI discovery and opportunity mapping to hands-on development of agents that can reason, act, and integrate across systems. We focus on embedding these solutions into day-to-day operations, ensuring they are scalable, governed, and deliver continuous value. Our way of working is iterative and business-driven: we co-create with stakeholders, prioritize fast deployment of production-ready use cases, and continuously refine based on real-world performance and feedback.

Case study

For a leading industrial client, Itility implemented AI-driven agents to automate IT service desk operations. These agents are capable of interpreting incoming requests, classifying and routing tickets, and increasingly resolving them autonomously by triggering actions across underlying systems. This resulted in a significant reduction in manual workload, faster resolution times, and improved service quality.We are extending similar agent-based approaches into finance (e.g., autonomous handling of three-way matching processes), as well as exploring use cases in supply chain operations, predictive maintenance, and document-centric workflows, where AI agents can orchestrate end-to-end processes with minimal human intervention.