Order to Cash Explained: Every Step From Order to Payment
Solution: AI order processing
How it works
The order to cash process runs from a customer's order to the payment in your bank account, one hand-off after another. This is how it works, and where Lleverage takes on the order entry. The customer's purchase order arrives by email, as a PDF or a spreadsheet.
The order desk types it into the ERP as a sales order, and the customer gets a confirmation. The warehouse picks, packs and ships it, and what ships can differ from the order: a line split over two shipments, for example. The customer is invoiced for what was actually delivered, with payment terms and a due date.
When the money arrives, each payment is matched to the invoices it settles, and the odd ones go to a person. The manual work sits at those hand-offs: orders retyped, deliveries checked, payments matched by hand. An AI agent takes on order intake: it reads each order, finds the customer and every article in your ERP, and creates the sales order.
An order that doesn't fit your rules goes to the order desk as a request, with the PDF beside it. Someone checks it with the customer, corrects it, and submits. Next for you: procure to pay explained.
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