AI agents that take
the work off the desk

An agent takes on a real job: order entry, invoice matching, customer questions. You brief it once, correct it as it works, and it keeps what it learns.

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What you get

Work done the same day

Orders, invoices and questions are handled as they arrive, not queued behind a person.

Fewer errors, less rework

Every line is checked against your ERP and your business rules before anything is posted.

Your team keeps control

People approve what matters and handle only the exceptions. The agent does the rest.

Talk to it like a colleague

No new window to live in. Mention the agent in Teams, Slack or the shared inbox, hand it a job in your own words, and it owns that job end to end.

A real job, not a taskOrder entry, invoice matching, customer questions. The whole job, not a step in a flow.
Briefed once, in your wordsYour process, your exceptions, your tone. No template to fill in and no prompt to maintain.
Hands over cleanlyWhen it stops, a person picks up with the full context attached, not a transcript to read.
In Teams, and equally in Outlook, Gmail or Slack, Sanne asks the agent to enter 3 overnight orders. 2 are posted to Business Central and confirmed; 1 with an unmatched part number is handed back to her. Order desk agent TEAMS · #ORDER-DESK AVAILABLE IN SANNE · 07:12 S 3 orders came in overnight. Can you get them in before the cut-off? AGENT · 07:13 2 are posted to Business Central and confirmed. PO-4473 has a part number I cannot match to the article list, so I have left that one with you. 4471 POSTED 4472 POSTED 4473 WITH SANNE SANNE · 07:14 S Thanks, I will take 4473.

It reads the company brain, and adds to it

Every answer starts from what your company already knows, and every correction your team makes goes back in.

It learns your exceptionsTheir format, their part numbers, the exception you made last month. It applies them next time.
Corrected, not reprogrammedYou fix it the way you would correct a colleague, and it holds the correction.
Knowledge your company ownsHeld on your side, exportable, and never used to train anyone else's model.
The company brain as 3 stacked layers. Observations become memories, memories become company knowledge. A correction from the order desk flows in at the bottom and rises through the layers. Company knowledge Articles, rules, skills Memories Facts and preferences Observations Orders, exceptions, mail CORRECTED BY SANNE · ORDER DESK 6205-2RS-X→6205-2RS

Already connected to your systems

The agent reads and writes where the work actually lives: your ERP, Microsoft 365, SharePoint and the shared inbox. Nothing to move, nothing to copy across.

Reads the record, not a copyMaster data, documents and past decisions, connected live rather than pasted in.
Writes back to the ERPPosts the order, matches the invoice, confirms to the customer. SAP, Business Central, Exact, AFAS, Infor.
Permissions per systemRoles and scopes per connection. It can only reach what you let it reach.

You decide how much it does alone

An agent that touches your ERP is held to the same rules as a person who does, and you set them. Start with suggestions, move to approvals, let it run alone where you trust it.

Thresholds you moveAbove the line it waits for a person, below it posts itself. You decide where the line sits.
A full audit trailWhat it read, what it decided and why, timestamped against the record it touched.
EU hosted by defaultGDPR compliant, on-prem where you need it, your data staying yours.
An autonomy control with 3 settings, suggest, approve and fully autonomous, set to approve. Creating sales orders and sending confirmations run alone; releasing a payment always goes to a person. AUTONOMY · ORDER DESK AGENT YOU SET THIS Suggest it drafts, you post Approve it posts, you sign off Fully autonomous it runs alone Create sales orders RUNS ALONE Send order confirmations RUNS ALONE Release a payment ALWAYS A PERSON

Our engineers set it up with you.

Forward deployed engineers work alongside your team, so work comes off the desk in the first weeks rather than at the end of a project.

A busy operations office with people working at their desks
The FDE model Forward deployed engineers, with you for the first queue and for every one after.

They work inside your operation. They build the first queue with your team, set the confidence line together, and stay on as your business changes and the next queues come. Not a licence and a manual. A team that knows your floor.

If you preferSame platform Self-served Your own team builds on the same platform.

Triggers, checks and the log are yours to configure. Our documentation and support sit behind your team, and an engineer is a call away whenever you want one.

Talk to us about either ↗

Questions about AI agents.

What does an AI agent do in the back office?

An AI agent takes on a whole job, such as order entry, invoice matching or customer questions, not a single step in a flow. It reads the work as it arrives, checks every line against your ERP and your business rules, writes the clean work back, and hands the exceptions to a person with the full context attached.

Where do we talk to it?

Where your team already works. You mention the agent in Teams, Slack or the shared inbox and hand it a job in your own words, with no new window to live in and no template or prompt to maintain. You brief it once and correct it the way you would correct a colleague.

Which systems does it work in?

It reads and writes where the work lives: your ERP, such as SAP, Business Central, Dynamics 365 F&O, Exact, AFAS or Infor, plus Microsoft 365, SharePoint, Outlook and the shared inbox. Nothing is moved or copied across, and every connection has its own roles and scopes, so it only reaches what you let it reach. See integrations.

What happens when it is unsure?

It waits instead of guessing. Below the confidence line you set, the work goes to a person first. When the agent stops, it hands the job over whole, with the documents and its reasoning attached, and the answer your team gives goes back into the company brain, so the same question is not asked twice.

How long does set-up take?

Forward deployed engineers work alongside your team, so work comes off the desk in the first weeks rather than at the end of a project. They build the first queue with you, set the confidence line together and stay on for the next queues. If you prefer, your own team builds on the same platform.

The rest of the platform.

↗ Element 02AutomationThe routine volume runs in the background all day. ↗ Element 03IntelligenceEvery correction becomes knowledge your company owns. ↗ Element 04ControlApprovals, permissions and a full audit trail, set by you. ↗ Element 05IntegrationsBuilt onto SAP, Business Central, Exact and the tools around them.

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